A MESSAGE ABOUT CORONAVIRUS COVID-19
7th JANUARY 2021
Firstly, we hope that you and your family stay well during these extraordinary times!
We wanted to let you know that That Pedal Show Store will remain open during the UK lockdown commencing Wednesday 6th January 2021.
All orders will continue to be fulfilled for all our customers worldwide as long as UK Government legislation, all border regulations, Royal Mail and UPS allow, and for as long as we have stock available!
Please be aware that we have introduced a temporary shipping schedule - instead of daily shipping, orders will be shipped out 2-3 times a week depending on volume of order, so there may be a short delay to your order. departing TPS HQ.
In addition, please be aware that if you select Royal Mail for shipping, they are working with reduced staffing levels, as are all your own local postal services worldwide. The same applies to Customs agencies. So please make allowances for parcels arriving later than normal. We have extended our 'lost parcel' policy to 45 days (from 30 days) during Covid to reflect this.
If you select Royal Mail and have any concerns about your parcel going missing we strongly recommend that you choose the Royal Mail 'Tracked' shipping option during the checkout process
If you need a faster, fully trackable shipping solution then we recommend selecting UPS during checkout - shipping will be faster, easier and real-time tracked.
We would also like to reassure everyone that we are taking all possible steps to ensure both the safety of our customers (and ourselves) during the Covid-19 pandemic.
We take the current situation seriously and we're doing everything we can to ensure maximum cleanliness and extra hygiene measures are in place.
All new products received at TPS HQ are handled with appropriate care and given quarantine time before they get unpacked and added into stock.
Should anything change then we'll make sure that any updates are posted on www.thatpedalshow.com and on the home page of That Pedal Show Store.
If you have any concerns in the meantime, please email us at email@example.com and we'll do our best to help.
Take care everyone and see you soon!
Mick and Dan