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STORE FAQ'S - Festive Season 2024/25

If you need to email with a question regarding an Order you have already placed, then please be aware that we won't be able to respond over the festive period while we take a break. We'll be back on 6th January 2025.

In the meantime here are some answers to the most frequently asked questions we get asked:

Already placed an order and looking for tracking information?

Please check your Shipping Confirmation email (if you don't think you've had one please check your Spam Folder as they can sometimes end up in there!)

  1. If you selected a 'Standard' Royal Mail shipping option at checkout (your Shipping Confirmation will specify this) then unfortunately there is no tracking information for your specific parcel.
  2. If you selected 'Royal Mail Tracked' shipping at checkout then please click on the Tracking Button on your Shipping Confirmation email. 
  3. If you selected Fedex or UPS or DPD - please use the TRACK YOUR PARCEL button or tracking number on your Shipping Confirmation email. Please be aware that we have seen some of DPD’s international partners (normally your local national postal service) not updating the tracking information once a parcel leaves customs clearance. Our apologies for this. We have raised it with DPD as an issue. But what we can tell you is that, despite the tracking info not getting updated, we are hearing from customers that parcels are arriving safely, just a little later than expected due to the high volume of parcels at this time of year.
  4. If you're based in Canada, please be aware that we have seen some delays due to the Canadian Postal Strike. 

You think your parcel is missing because it wasn't sent 'Tracked' and it still hasn't arrived?

  1. Please be patient - we've seen a number of orders take longer than expected due to the high volumes of Christmas parcels which is unfortunately causing some short delays. 
  2. We normally ask you to check with neighbours to make sure it hasn't been delivered there and they forgot to tell you. And check sheds, recycling crates, behind (and in!) your wheelie bins etc. If you live somewhere cold and snowy, please check that the delivery person hasn’t put it somewhere ‘safe’,  we’ve had parcels found behind snow shovels before now!
  3. We normally assume that a parcel has gone missing after 45 days have passed from the date it was shipped and will gladly send a replacement free of charge if it hasn't arrived. Just email us and let us know if this happens.

For our customers in the USA

Please be aware that any delays with parcels shipped via Royal Mail or DPD International Mail are normally due to US Customs who process all incoming parcels in batches which means packages can (normally) take anything from 5 days - 4 weeks to arrive as a result. Unfortunately there's nothing we can do to change this. So if your parcel is taking a long time chances are it’s sat in US Customs and will turn up!

Exchanges?

If you want to return something for an exchange, please go to our Returns Portal HERE. Please be aware that return approvals may take a few days as we are currently away for the Christmas break and not checking emails daily. Please bear with us if there is a delay in responding.

Anything Else?

If you're emailing about anything else to do with That Pedal Show Store we'll respond in January, thanks in advance for your patience while we have a short break!

Gear Questions?

If you’re emailing about gear advice, we’re sorry but this isn’t something we can answer from the TPS Store - we suggest you join the TPS Official Fans Facebook Group where the awesome members are happy to share their knowledge and experience, or join in one of the Monday Live Streams on the TPS YouTube channel where the TPS community in the chat will be glad to help you!

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