Delivery Information

We aim to dispatch goods within 48 hours wherever possible, (with Weekends and UK Bank Holidays off). If for any reason there is a problem, we will notify you so that you can change or cancel your order if necessary. 

If we have periods where we are unable to ship we will put a notification of the dates this applies to and clear notification of the date that shipping will resume on the home page of our store.

Before you finalise and submit your order please ensure the delivery address is correct including the postcode.

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and please be aware YOU will be responsible for these payments.  

If you need to return an item, please note that customs duties are not always refundable or fully refundable. This varies depending on your country’s individual regulations.  For more information on your country’s import policy, please check with your local Customs office.

Missing Delivery - If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour. With international shipments (outside the UK) we normally allow 30 days before we regard a parcel as lost due to delays created by local Customs import processes. If your shipment still hasn't arrived after 30 days we will gladly send a replacement.

Faulty/Damaged Items - Please ensure that you check all items on receipt of your order, as faulty or damaged items must be reported within 7 working days of receiving the parcel.

Shipments Returned to us Undelivered -

If your parcel is returned to us due to any reason such as:

  • Unclaimed
  • Attempted - Not Known
  • Temporarily Away
  • Denied Due to Customs Charges
  • Incomplete/Insufficient Address
  • Undeliverable as Addressed
  • No Mail Receptacle
  • Prohibited Import / Denied Entry by Customs
  • Refused, etc...

then once the parcel arrives back with us and is checked in we will notify you by email that it has been returned and why. We will either issue a refund for the purchase price of the products minus the shipping cost, or, if you request that we send it again you will be responsible for the additional return shipping fees. 

Incorrect Address -
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped.

If you've made an error in the shipping information on your order we cannot be held responsible for any :

  • transit delays
  • fees
  • loss of package
  • other delivery issues

If such an error causes an order to be rejected, lost or destroyed, we're sorry but we cannot issue a refund or replacement. 

Domestic Shipping

That Pedal Show Store uses Royal Mail for either Standard Delivery or 'Tracked' Delivery depending on the service you choose at checkout.  

  • Standard Delivery has NO tracking.
  • 'Tracked' shipping provides a tracking number and we recommend this option.  If your package is lost when using the 'Tracked' option That Pedal Show Store will provide a replacement free of charge.

    Standard UK delivery - allow up to 5 working days.

    International Shipping

    That Pedal Show Store uses Royal Mail 'Standard' delivery for international packages or International 'Tracked', depending on the service you choose at checkout.   

    • Standard Delivery has NO tracking.
    • 'Tracked' shipping includes 'tracking' for your parcel and we recommend this option.  
      Please allow a minimum of 30 days for delivery to all non-UK destinations - please be aware that have had instances of some packages taking up to 8 weeks to arrive due to Customs delays at the receiving country's end.

        We highly recommend selecting the 'Tracked' shipping option for non-UK destinations.

        Please remember that you are liable for any duties and taxes payable in your country.

        Returns

        Please see our Returns Policy HERE

        We have a 'Returns' portal to help you with this process.  Please use this for all returns/exchanges.

        Faulty Items

        We are always very disappointed on the rare occasions our customers receive a faulty item.  

        Please ensure that you check all items on receipt of your order, as faulty or damaged items must be reported within 7 working days of receiving the parcel.

        If your purchase is faulty please email us immediately at shop@thatpedalshowstore.com and make us aware there is a problem.  Please use the Returns Portal to request a 'Returns Authorisation Number' (RA# Number). That Pedal Show Store is happy to accept unworn/unused goods back within 14 days of receipt for either exchange or refund of the purchase price of the goods.

        We will refund the original purchaser for any return costs of faulty goods and if you decide not to replace the item, the original delivery cost if applicable. To be eligible your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require the receipt or proof of purchase.  We cannot accept the return of any item not in its original condition, damaged or missing parts for reasons not due to our error.

        Please ensure all garments are returned in a new and unused condition with the original bags/tags etc. in place. It helps us HUGELY if you fold 'em nicely too - thanks!

        That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'Tracked' delivery solution.   Items lost in transit will not be treated as returned.

        Please return faulty items to:

        That Pedal Show Store
        2 The Business Courtyard
        Trudoxhill
        Somerset BA11 5DL
        United Kingdom

        Exchanges (if applicable)

        We can exchange items if they are defective or damaged.  If you need to exchange it for the same item, send an email to shop@thatpedalshowstore.com with details of the faulty item as soon as possible so we are aware there is an issue.  Please use the Returns Portal to request a 'Returns Authorisation Number' (RA# Number) to include with your package and send your item to:

        Exchanges
        That Pedal Show Store
        2 The Business Courtyard
        Trudoxhill
        Somerset BA11 5DL
        United Kingdom

        That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'Tracked' delivery solution. Items lost in transit will not be treated as returned.

        Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

        ------------------------------------------------------------------------------------------

        For order amendments and/or cancellations - please see our Terms of Service for more information