Delivery Information

We aim to dispatch goods within 48 hours wherever possible, (with Weekends and UK Bank Holidays off). If for any reason there is a problem, we will notify you so that you can change or cancel your order if necessary. 

Before you finalise and submit your order please ensure the delivery address is correct including the postcode.

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and please be aware YOU will be responsible for these payments.  

If you need to return an item, please note that customs duties are not always refundable or fully refundable. This varies depending on your country’s individual regulations.  For more information on your country’s import policy, please check with your local Customs office.

Missing Delivery - If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour.

Faulty/Damaged Items - Please ensure that you check all items on receipt of your order, as faulty or damaged items must be reported within 7 working days of receiving the parcel.

    Domestic Shipping

    That Pedal Show Store uses Royal Mail for either Standard Delivery or 'Tracked' Delivery depending on the service you choose at checkout.  

    • Standard Delivery has NO tracking.
    • 'Tracked' shipping provides a tracking number and we recommend this option.  If your package is lost when using the 'Tracked' option That Pedal Show Store will provide a replacement free of charge.

    Standard UK delivery - allow up to 5 working days.

    International Shipping

    That Pedal Show Store uses Royal Mail 'Standard' delivery for international packages or International 'Tracked', depending on the service you choose at checkout.   

      • Standard Delivery has NO tracking.
      • 'Tracked' shipping includes 'tracking' for your parcel and we recommend this option.  
    Please allow a minimum of 14 days for delivery to all non-UK destinations but please be aware that have had instances of some packages taking up to 4 weeks to arrive due to Customs delays at the receiving country's end.

      We highly recommend selecting the 'Tracked' shipping option for non-UK destinations.

      Please remember that you are liable for any duties and taxes payable in your country.

      Returns

      We have a 'Returns' portal to help you with this process.  Please use this for all returns/exchanges.

      Faulty Items

      We are always very disappointed on the rare occasions our customers receive a faulty item.  

      Please ensure that you check all items on receipt of your order, as faulty or damaged items must be reported within 7 working days of receiving the parcel.

      If your purchase is faulty please contact us by email immediately at shop@thatpedalshowstore.com and make us aware there is a problem.  Please use the Returns Portal to request a 'Returns Authorisation Number' (RA# Number). That Pedal Show Store is happy to accept unworn/unused goods back within 14 days of receipt for either exchange or refund of the purchase price of the goods.

      We will refund the original purchaser for any return costs of faulty goods and if you decide not to replace the item, the original delivery cost if applicable. To be eligible your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require the receipt or proof of purchase.  We cannot accept the return of any item not in its original condition, damaged or missing parts for reasons not due to our error.

      Please ensure all garments are returned in a new and unused condition with the original bags/tags etc. in place. It helps us HUGELY if you fold 'em nicely too - thanks!

      That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'Tracked' delivery solution.   Items lost in transit will not be treated as returned.

      Please return faulty items to:

      That Pedal Show Store
      31 The Old Brewery
      Rode
      Somerset BA11 6NU
      United Kingdom

      Exchanges (if applicable)

      We can exchange items if they are defective or damaged.  If you need to exchange it for the same item, send an email to shop@thatpedalshowstore.com with details of the faulty item as soon as possible so we are aware there is an issue.  Please use the Returns Portal to request a 'Returns Authorisation Number' (RA# Number)to include with your package and send your item to:

      Exchanges
      That Pedal Show Store
      31 The Old Brewery
      Rode 
      Somerset BA11 6NU
      United Kingdom

      That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'Tracked' delivery solution. Items lost in transit will not be treated as returned.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      ------------------------------------------------------------------------------------------

      For order amendments and/or cancellations - please see our Terms and Conditions for more information