Shipping & Delivery Information

We aim to dispatch goods within 48 hours wherever possible, (with Weekends and UK Bank Holidays off). If for any reason there is a problem, we will notify you so that you can change or cancel your order if necessary.

If we have periods where we are unable to ship we will put a notification of the dates this applies to and clear notification of the date that shipping will resume on the home page of our store.

Before you finalise and submit your order please ensure the delivery address is correct including the postcode.

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges may be outside of our control and please be aware YOU will be responsible for these payments.

PO Boxes - please be aware that sometimes we may contact you to ask for an alternative address with a street number and name because we have had some parcels go missing when shipping to PO Boxes in some countries. In addition, some couriers, like UPS refuse to ship to PO Box addresses, so if possible, always enter a street number/name when placing your order. If in doubt, a work address is always a good idea so there's someone available to receive the parcel, assuming your work doesn't mind of course!

For shipments to the EU parcels are shipped as part of the IOSS VAT scheme - please see HERE for more information.

For shipments to the USA please see HERE for more information.

If you need to return an item, please note that customs duties are not always refundable. This varies depending on your country’s individual regulations. For more information on your country’s import policy, please check with your local Customs office.

Missing Delivery

If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbours as your parcel may have been left in a safe place or with a neighbour. With international shipments (outside the UK) we normally allow 45 days before we regard a parcel as lost due to delays created by local Customs import processes. If your shipment still hasn't arrived after that we will gladly send a replacement.

If a courier delivers your parcel and the status says it's 'delivered' but you didn't receive it, please check around your house/garden and with your neighbours as your parcel may have been left in a safe place or with a neighbour. We cannot proceed with any claims for parcels that the couriers say they have delivered, but you cannot find without first undertaking these checks. As soon as you confirm that the parcel cannot be located we will contact the courier and begin the investigation process. Please be aware that we will not send any replacement items until the courier investigations are completed and the parcel is confirmed as lost.

Faulty/Damaged Items

Please ensure that you check all items on receipt of your order, as faulty or damaged items must be reported within 7 working days of receiving the parcel. Please see our Returns Policy for more information

Shipments Returned to us Undelivered

If your parcel is returned to us due to any reason such as:

Unclaimed
Attempted - Not Known
Attempted Delivery - No Reply
Temporarily Away
Denied Due to Customs Charges
Incomplete/Insufficient Address
Undeliverable as Addressed
No Mail Receptacle
Prohibited Import / Denied Entry by Customs
Refused, etc...
Contacted but no reply/response
Refusal to accept delivery
Refusal to arrange for a parcel redirection/redelivery/local collection

then once the parcel arrives back with us and is checked in we will notify you by email that it has been returned and why. We will either issue a refund for the purchase price of the products less any shipping/import duty/customs costs we have incurred on your behalf, and, if you request that we send it again you will be responsible for the additional return shipping fees and re-packing costs. Please be aware that if any additional costs are charged by a courier company for a parcel's return, these charges will be deducted from any refunds.

Delivery Address

Before you finalise and submit your order please ensure the delivery address is correct including the postcode.You'd be surprised how often mistakes get made! Please ensure that your parcel CAN be delivered to your address e.g. your letter box is big enough, or there is a safe-place available.

Incorrect Address

If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any :

transit delays
fees
loss of package
other delivery issues

if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we're sorry but we cannot issue a refund or replacement. Likewise, if you supplied the wrong address and we incur additional charges from a courier for address correction, we reserve the right to pass this cost onto you.

If we have periods where we are unable to ship due to strike action, unforseen technical issues etc. we will put a notification of the dates this applies to and clear notification of the date that shipping will resume on the home page of our store.

Import Taxes and Fees

All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country.

All applicable duties, fees and any additional charges are outside of our control and please be aware YOU will be responsible for these payments.

If you place an order and subsequently refuse your shipment and it is returned to us we will notify you that it has been returned and you will be liable for any additional shipping/import costs if we return it a second time.

If you refuse your shipment and/or ask for your order to be cancelled due to your local import fees we will refund you once your refused parcel arrives back at TPS HQ. Please note that we will deduct the shipping costs, any fees payable and a restocking fee from your refund.

Our full Terms and Conditions can be found HERE