We aim to dispatch goods within 48 hours wherever possible, (with Weekends and UK Bank Holidays off). If for any reason there is a problem, we will notify you so that you can change or cancel your order if necessary.
If we have periods where we are unable to ship we will put a notification of the dates this applies to and clear notification of the date that shipping will resume on the home page of our store.
Before you finalise and submit your order please ensure the delivery address is correct including the postcode. You'd be surprised how often mistakes get made!
IMPORT TAXES & FEES
All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country.
All applicable duties, fees and any additional charges are outside of our control and please be aware YOU will be responsible for these payments.
EU CUSTOMERS - effective from 1st July 2021
Please note from 1 July 2021 all items imported to the EU will be subject to additional local fees. The €22 value exemption will no longer apply and depending on the value of your order you need to be aware that the following additional fees will be payable by you:
Up to €150
- VAT (local rate will apply)
- Customs clearance fee
More than €150
- Customs duties
- Customs clearance fee
If you place an order and subsequently refuse your shipment and it is returned to us we will notify you that it has been returned and you will be liable for any additional shipping/import costs if we return it a second time.
If you refuse your shipment and ask for your order to be cancelled due to your local import fees we will refund you once your refused parcel arrives back at TPS HQ. Please note that we will deduct the shipping costs and a restocking fee from your refund.
If you select UPS as your preferred shipping method then any applicable duties/taxes should be made visible to you during the checkout process so there are no surprises.
If you need to return an item, please note that customs duties are not always refundable. This varies depending on your country’s individual regulations. For more information on your country’s import policy, please check with your local Customs office.
If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour. With international shipments (outside the UK) we normally allow 45 days (during Covid - more info HERE) before we regard a parcel as lost due to delays created by local shipping and Customs import processes. If your shipment still hasn't arrived after 45 days we will gladly send a replacement.
Please ensure that you check all items on receipt of your order, as faulty or damaged items must be reported within 7 working days of receiving the parcel. Please see our Returns Policy for more information
SHIPMENTS RETURNED TO US UNDELIVERED
If your parcel is returned to us due to any reason such as:
- Attempted - Not Known
- Temporarily Away
- Denied Due to Customs Charges
- Incomplete/Insufficient Address
- Undeliverable as Addressed
- No Mail Receptacle
- Prohibited Import / Denied Entry by Customs
- Refused, etc...
- Contacted but no reply/response
then once the parcel arrives back with us and is checked in we will notify you by email that it has been returned and why. We will either issue a refund for the purchase price of the products minus any shipping/import duty/customs costs we have incurred on your behalf, and, if you request that we send it again you will be responsible for the additional return shipping fees.
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped.
If you've made an error in the shipping information on your order we cannot be held responsible for any :
- transit delays
- loss of package
- other delivery issues
If such an error causes an order to be rejected, lost or destroyed, we're sorry but we cannot issue a refund or replacement.
DOMESTIC UK SHIPPING
That Pedal Show Store uses both UPS (fully tracked) and/or Royal Mail for either Standard Delivery or 'Tracked' Delivery depending on the service you choose at checkout.
- Royal Mail Standard Delivery has NO tracking.
- 'Tracked' shipping provides a tracking number and we recommend this option.
Royal Mail Standard UK delivery - allow up to 5 working days.*
We also have the option to ship using the courier UPS who deliver next day to most places in the UK (some exceptions include Northern Ireland, Scottish Islands - please ask if you require more information). UPS offer the following (depending on your location):
- UPS Standard - Next Day - by the end of the day
- UPS Express Saver - Next Day - before 12 noon
That Pedal Show Store uses two different shipping solutions:
1. Royal Mail - there is 'Standard' delivery for international packages or International 'Tracked', depending on the service you choose at checkout.
- Standard Delivery has NO tracking.
- 'Tracked' shipping includes 'tracking' for your parcel and we recommend this option.
Please allow a minimum of 45 days (during Covid) for delivery to all non-UK destinations - please be aware that have had instances of some packages taking up to 10 weeks to arrive due to Customs delays at the receiving country's end.
We highly recommend selecting the 'Tracked' shipping option for non-UK destinations.
2. UPS - we also have the option to ship using the courier UPS who deliver worldwide and provide a much faster trackable delivery solution.
Please remember that you are liable for any duties and taxes payable in your country.
All parcels are sent DDU (delivered duty unpaid) meaning (we) the seller are responsible for ensuring goods arrive safely to a destination; (you) the buyer is responsible for import duties.