Returns Policy

Non Returnable Items

Gift Cards, downloadable digital products, opened guitar strings, marked leather guitar straps, this includes finger marks.

Returns & Exchanges Policy

Please read the following carefully so you know exactly how returns and exchanges work.

1. Changed your mind?

You have 14 days from the day after delivery to tell us if you’d like to return your item. Please email us at: shop@thatpedalshowstore.com

You then have a further 14 days to send it back.

We’ll refund the price of the item plus our standard delivery charge. If you paid for upgraded shipping, we’ll only refund our standard delivery rate.

Return postage is your responsibility — you must cover the cost of sending the item back to us.

We cannot accept the return of any item not in its original condition, damaged or missing parts for reasons not due to our error.

That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'Tracked' delivery solution. Items lost in transit will not be treated as returned.

Condition of returns

Items must be returned in their original condition — unworn (other than what’s reasonably necessary to try them on), unwashed, undamaged, and with all original tags and packaging intact. The item must be able to be resold - if there's deodorant, food stains, toothpaste drips, or that smell of BO/body sprays/cologne etc. (all of which HAVE happened) then we cannot accept the item back.

We may reduce the refund amount if the value of the item has been diminished due to handling beyond what is necessary to check the item (for example, if it’s been worn or washed).

For hygiene reasons, we cannot accept returns of items that show signs of wear (other than what is reasonably necessary to try them on).

For high value items you must ensure that the parcel is shipped tracked and insured as we cannot accept responsibility for any parcels that do not arrive safely or arrive damaged. For any items returned to us damaged in transit, you will need to claim compensation from your shipping provider as we cannot refund items returned to us damaged.

2. Exchanges (size or colour)

We try to be flexible and do offer exchanges. If you’d like to exchange your item for a different size or colour, please return the original item as above.

We will charge a Re-stocking Fee for each item of clothing being exchanged because we have to check, refold, re-bag, re-stock. The fee is £1 per item.

Items must be returned in their original condition — as detailed above in 'Condition of returns'.

You’ll need to cover postage for sending items back and for us sending out a replacement. We’ll let you know the amount before shipping the new item and will send you a draft invoice with a link to make payment..

Once we receive your item, we’ll send the replacement to you. Exchanges are sent within 7 working days of receiving your return, but only once any additional delivery costs have been paid.

If the exchange replacement isn’t available, we’ll offer you the option to take an alternative item or issue a refund instead.

IMPORTANT!

To be eligible for an exchange your item MUST be unused, unworn, unwashed and in the same condition that you received it so that we can put it back into stock again.

Please consider if the item is OK for us to resell, for example, if a t-shirt smells of deodorant, BO, cologne etc. or there are any stains/marks on a garment we won't be able to sell it to anyone else, which means we can't take it back. Hopefully you'll understand!

It must also be in the original packaging. Please ensure you fold garments so they come back to us in a way that you would like to receive them.

Keep your proof of postage until we confirm your exchange or refund.

3. Faulty, damaged items

If your item is faulty or damaged, please notify us as soon as possible by emailing us at: shop@thatpedalshowstore.com no later than 30 days after delivery.

You’re entitled to a full refund within this period.

After 30 days, you’re still entitled to a free repair or replacement. If that doesn’t resolve the issue, you can ask for a refund or price reduction.

In these cases, we will cover the cost of return postage and the cost of sending out any replacement.

4. Refunds timeline

Refunds are processed within 14 days of us receiving your returned item

Orders over £200 - please be aware that our Refund Policy for orders over £200 is that we will deduct any payment gateway fees we incur from your refunded amount.

Please allow a few days for the refunded amount to appear on your statement. Please be aware that standard refund times are 3-5 days depending on the financial institution.

If you’ve done all of this and you still have not received your refund yet, please contact us via email at shop@thatpedalshowstore.com

5. Experience Day Refunds

We have a specific Refund Policy for Experience Days.

Please be aware that if you cancel and require a refund, we will refund you less the payment fees we incur.

We apologise for this, but unfortunately our payment gateways no longer refund transaction costs incurred when payments are made.

Where possible, we will give you the choice to move your ticket to another Experience Day instead.
We will refund anyone who has bought a ticket in full if WE have to cancel or reschedule an Experience Day.
We will automatically refund (less payment fees) anyone who books multiple dates to secure spaces. We will ask you/your group to commit to a specific date immediately after ticket purchase. If you are unable to do this, we will make the date decision for you. Please note that our 1 month cancellation refund period WILL NOT APPLY to people who bulk buy tickets/dates and then cancel what they don't need. We want to avoid people sitting on tickets until a month before an event. So be nice, play fair and spread the Experience Day love.
We will refund in full (less payment fees) anyone who cancels 1 month or more ahead of the event date.
We will refund 50% (after payment fees) for anyone who cancels less than 1 month before the event date, unless we can find another person to take your place in which case we will refund in full (less payment fees).

6. Your legal rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. These rights remain in force in addition to the terms of this policy.

How to return items to That Pedal Show Store

GO TO OUR RETURNS PORTAL

Before you send anything back, you must create a Returns Authorisation.

You can login to our Returns Portal HERE to request a 'Returns Authorisation Number' (RMA# Number)

You will be responsible for paying for your own shipping costs for returning your item unless it’s the return of a faulty item.

That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'tracked' delivery solution. Items lost in transit will not be treated as returned.

For high value items you must ensure that the parcel is shipped tracked and insured as we cannot accept responsibility for any parcels that do not arrive safely or arrive damaged. Please ensure your parcel is well packed and the items properly protected.

Please ensure that your package includes your RMA# (Returns Authorisation Number) on the outside of the parcel.

Please ensure your parcel is well packed and the items protected.