Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it so that we can put it back into stock again. Please consider if the item is OK for us to resell, for example, if the t-shirt's armpits smell of deodorant we won't be able to sell it to anyone else, which means we can't take it back. Hopefully you'll understand!
To complete your return please use our Returns Portal to obtain approval for the return/exchange/refund (as applicable). Once approved, you will receive an RA# (Returns Authorisation Number) which must be used as part of the returns process.
Gift cards, guitar strings and downloadable digital products
Refunds (if applicable)
Once your return is received we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you return/refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few days for the refunded amount to appear on your statement.
Late or missing refunds (if applicable) - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We normally only replace items if they are defective or damaged. If you need to exchange your item for the same item (eg. a different size) please send us an email at firstname.lastname@example.org and we’ll do our best to help you if we can.
We are always very disappointed on the rare occasions our customers receive a faulty item.
Please ensure that you check all items on receipt of your order, as faulty or damaged items MUST be reported within 7 working days of receiving the parcel.
If your purchase is faulty please contact us by email immediately at email@example.com and make us aware there is a problem.
Please use our Returns Portal to request a 'Returns Authorisation Number' (RA# Number) and get the return process underway.
We will refund the original purchaser for any return costs of faulty goods and if you decide not to replace the item, the original delivery cost if applicable. To be eligible your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept the return of any item not in its original condition, damaged or missing parts for reasons not due to our error.
Please ensure all garments are returned in a new and unused condition (including unwashed) with the original bags/tags etc.
That Pedal Show Store cannot be held responsible for non-receipt of returned goods so please ensure you use a 'tracked' delivery solution. Items lost in transit will not be treated as returned.
Shipping Return Items
To return your product, you should mail your product to:
That Pedal Show Store
2 The Business Courtyard
Trudoxhill, Somerset BA11 5DL
Please ensure that your package includes your RA# (Returns Authorisation Number). You can obtain an RA Number by going to our Returns Portal.
You will be responsible for paying for your own shipping costs for returning your item unless it’s the return of a faulty item. Shipping costs are non-refundable. If you receive a refund, please be aware the cost of the original shipping will be deducted from your refund (unless the item is faulty).
Depending on where you live, the time it may take for an exchanged product to reach you, may vary.